Bespoke Cycles Bray Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund. The method of delivery will be determined by the Seller, however, it is likely to be via standard postage, courier service or delivery by the Seller themselves.
Customer Service Policy

Customer Service Policy

Bespoke Cycles is committed to providing exceptional customer service and quality products.We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.
Exchange Policy

Exchange Policy

For online purchases as the purchaser you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. You must contact us before the 14 days expire. You will be responsible for the cost of returning the goods. For in store purchases you are not entitled to a refund if you simply change your mind. Returns only accepted with proof of purchase. Damaged goods are not accepted for return or credit. Special offer, special orders,non stock and sale items are not accepted for return. Returns only refunded with a credit note. Faulty goods will be replaced or refunded. Deposits are non refundable and non transferable.

Click and Collect Policy

Click and Collect Policy

We require photo ID upon collection.
Currency

Currency

All transactions are processed in € inc VAT
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at contact@bikeexchange.ie.